Introduction
Welcome to Caromaria (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website, www.caromaria.in, and any purchase made through it.
By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase.
If you do not agree to these Terms, please refrain from using our website.
Products
Caromaria specializes in handbags designed and produced in limited quantities. While we strive for accuracy in our product descriptions, colors, and images, slight variations may occur due to lighting, screen display differences, or material characteristics.
All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.
Pricing and Payments
All prices listed on caromaria.in are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
We currently accept UPI and card payments (credit/debit) through secure third-party payment gateways.
Cash on Delivery (COD) is not available.
By completing a transaction, you authorize us and our payment partners to process your payment securely.
Shipping and Delivery
We currently offer domestic shipping within India only.
Orders are typically processed within 2–5 business days and delivered within 5–10 business days, depending on your location.
You will receive a confirmation email or message once your order has been shipped. Delivery times may vary due to external factors beyond our control.
Returns and Refund Policy
a. Returns
We take great care in ensuring the quality of every Caromaria bag.
Returns are accepted only if:
- You receive a defective or damaged product, or
- The product received is incorrect.
To initiate a return, you must contact us at [insert your official email address] within 3 days of delivery. The item must be unused, with all original tags and packaging intact.
b. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original method of payment.
Please note that:
- Shipping fees are non-refundable.
- We do not offer returns or refunds for change of mind or minor variations in color/texture.
Exchanges
At this time, we do not offer direct product exchanges. If you wish to replace an item, please return the original product (as per our return policy) and place a new order.